Thank you for this story. I have bookmarked the ASI link, which I'll want to take myself and probably use with my creative writing students.
I agree that name-calling and guilt-tripping is not likely to lead to the kind of soul-searching needed for real change in people's attitudes. If our leadership is not grounded in humility and compassion, we will only provoke defensiveness and entrenchment.
It's all about the search for common ground, for shared humanity.